Shipping policy

Thank you for shopping with The Eventorium. This Shipping Policy explains how orders are processed and delivered when you place an order on TheEventorium.co.in.

1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders for customised or made-to-order products require additional processing time.

  • Order processing times may vary depending on the product type, order volume, and availability.

2. Shipping Locations

  • We currently ship across India.

  • For bulk or corporate orders, shipping timelines may vary based on quantity and destination.

3. Estimated Delivery Time

  • Standard delivery timelines are typically 5–10 business days from the date of order confirmation.

  • Delivery times may vary due to location, courier partner delays, weather conditions, festivals, or unforeseen circumstances.

Please note that delivery timelines are estimates and not guaranteed.

4. Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout before payment.

  • Any additional charges for bulk or special deliveries will be communicated in advance.

5. Order Tracking

  • Once your order is shipped, tracking details may be shared via email or WhatsApp (where applicable).

  • Customers are responsible for tracking their shipments using the provided details.

6. Delivery Issues

The Eventorium is not responsible for:

  • Delays caused by courier partners

  • Incorrect or incomplete shipping details provided by the customer

  • Failed deliveries due to recipient unavailability

In such cases, re-shipping costs (if any) will be borne by the customer.

7. Damaged or Missing Items

If you receive a damaged package or missing items:

  • Notify us within 24 hours of delivery

  • Share clear photos/videos of the package and items along with your order number

After verification, we may offer a replacement or store credit at our discretion. No refunds will be issued.

8. Address Changes

  • Shipping address changes are not permitted after order confirmation.

  • Please ensure all delivery details are accurate before placing your order.

9. Contact Us

For shipping-related queries, please contact us:

📧 Email: support@theeventorium.co.in
📞 Phone: +91 9899488077